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The Leathes Head Country House Hotel

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Privacy Policy

Privacy and Security

 1.General

 We respect the right to privacy of every individual who visits our website, mobile site or apps ("Digital Channels"). This privacy policy explains how we use any personal information we collect about you, and your rights to access and correct the personal information we hold about you.

 2.What personal information do we collect and how we will use it?

We may collect the following information about you:

  • Contact and demographic details including title, name, postal and email addresses, postcode, contact telephone numbers, demographic details (including birthdays and special dates where you provide this information to us);
  • Transaction information, including payment and reservation and booking details;
  • Purchase history, including the date(s) of your stay;
  • Registration information, including your room and other expressed preferences;
  • Customer communication preferences;
  • Customer feedback; and
  • Computer or device information (e.g. your IP address and operating system).

We may supplement the information that you provide to us with information from trusted third parties (including travel agencies and distributors) for the purposes outlined in this privacy policy.

Where you book accommodation for other people, we may ask you to provide the above information about them (e.g. we will usually ask for the title, first name and surname, e-mail address and nationality of a person for each room that you book for identification purposes). You should only provide us with information about other people if you have their permission to do so.

We may use your information for the following purposes:

  • Administration and management of room and restaurant bookings;
  • Processing transactions;
  • Administration of our Digital Channels;
  • Administration and management of our competitions, promotions and prize draws – you should check the applicable terms and conditions of the competition, promotion or prize draw for further information;
  • Sending you communications about our products and services that we think may be of interest to you. We may also send you service information communications (e.g. reservation/booking confirmation).
  • Business, website and consumer analysis and reporting; and
  • Correspondence between us

 3. Sharing your personal information with third parties

We may disclose your personal information to (in so far this is in line with applicable local data protection laws):

  • A buyer in the event that we are acquired by a third party (as your information may be one of the transferring assets); and/or
  • Any third party where we are under a legal duty to do so, or in order to enforce or protect any of our rights, property or safety (or those of our customers). This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where personal information is processed on our behalf by third parties (such as for the purposes of processing your room booking), we put measures in place to keep your information secure.

Our Digital Channels contain links to other websites, mobile sites and apps. This privacy policy only applies to our channels. When you link to other websites, mobile sites or apps we are not responsible or liable for them. You should read the privacy policies for those linked sites or apps before you submit any personal information to them.

 4. Cookies

Our Digital Channels use cookies, which are small text files that contain small amounts of information that a website can send to, and store on, your computer or device through your browser. Cookies may be used by us to provide you with, for example, customised information from our website to make it more user-friendly.

We use cookies for the following purposes:
(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website;
(b) status – we use cookies to help us to determine if you are logged into our website;
(c) shopping cart – we use cookies to maintain the state of your shopping cart as you navigate our website;
(d) personalisation – we use cookies to store information about your preferences and to personalise our website for you;
(e) security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
(g) analysis – we use cookies to help us to analyse the use and performance of our website and services; and
(h) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.


By using our Digital Channels, you agree to our privacy and cookie policies and consent to the use of cookies and similar technologies by us and our carefully selected third party partners as described in these policies. If you do not agree to such use, please adjust your settings.

 5. Security

We take the security of any personal information we hold very seriously.

We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.

We will store all your personal data on secure servers and password protected work computers.

Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.

You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use confidential.

Where you have chosen a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

 6. International transfers

We may transfer your personal information to, and store it at, destinations outside of the European Economic Area ("EEA") for the purposes outlined in this privacy policy. It may be processed by staff operating outside the EEA who work for our service providers. By submitting your personal information, you agree to this transfer.

We will take appropriate measures to ensure that, wherever it is located, your personal information is treated securely and in accordance with this privacy policy.

 7. Direct marketing

We would like to keep you informed of our news and offers by post, phone, email, text and other electronic means.

If you have agreed to receive such marketing communications you may opt out or change your marketing preferences at any time by contacting us.

 8. Access to and amending your personal information

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove personal information you think is inaccurate by contacting us.

 You also have the right to request a copy of the personal information that we hold about you. To do so, please contact us. We may make a small charge for this service.

 9. Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on our Digital Channels.

 10.Contact us

If you require further information or have any questions regarding this Privacy Policy, then please email us at [email protected], telephone us on 017687 77247 or write to us at:

The Leathes Head Hotel

Borrowdale

Keswick

Cumbria CA12 5UY

 11. Further information

This site is operated by Dacre Investments Limited (07152473) whose registered office is:

Dalmar House

Barras Lane

Dalston

Carlisle

Cumbria

CA5 7NY

United Kingdom

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